Link Existing Employer Account Account Migration

Determining Your Account Status

Before proceeding, you need to determine which linking method applies to your situation:

• Method 1 (Account Number): Use if you have never registered for eNAPSA online services
• Method 2 (Email Address): Use if you previously registered for eNAPSA online portal

Method 1: Link by Account Number

Follow these steps if you have never used eNAPSA online services:

Step 1: Access the Linking Option

1. Visit https://icare.napsa.co.zm
2. Click on "Register" to start the process
3. When asked "Are you an eNAPSA user?", click "No"
4. Select "Link existing employer account" option

Step 2: Enter Employer Information

1. Enter your NAPSA employer account number
2. Provide your company's registered phone number
3. Verify that the phone number is registered in your company's name
4. Click "Send OTP" to initiate verification

Step 3: OTP Verification

1. Check your company phone for the OTP message
2. Enter the 6-digit OTP code in the verification field
3. Click "Verify OTP" to confirm
4. If OTP expires, request a new one

Method 2: Link by Email Address

Follow these steps if you previously used eNAPSA online services:

Step 1: Access the eNAPSA Linking Option

1. Visit https://icare.napsa.co.zm
2. Click on "Register" to start the process
3. When asked "Are you an eNAPSA user?", click "Yes"
4. Select the email linking option

Step 2: Email Verification

1. Enter the email address you used for eNAPSA registration
2. Click "Send Verification Email"
3. Check your email inbox (and spam folder) for the verification message
4. Click on the verification link in the email

Step 3: Account Validation

1. Return to the iCare website after email verification
2. Enter the OTP code sent to your email
3. Your existing employer account will be identified automatically
4. Confirm the account details displayed

Post-Linking Profile Completion

After successful verification with either method:

Complete the 7-Step Profile Setup

1. Profile Information: Verify and complete company details
2. Address Information: Update physical and postal addresses
3. Contact Information: Confirm primary contact person
4. Proprietor Information: Verify company owner details
5. Supporting Documents: Upload any missing documents
6. Super User Details: Create administrator login credentials
7. Review and Submit: Confirm all information and submit

Required Documentation

You may need to provide updated versions of:

• Certificate of Incorporation or Company Registration
• Current TPIN Certificate
• Proprietor's NRC (both sides)
• Updated business license (if applicable)

Confirmation and Next Steps

1. Account Linking Confirmation: Receive SMS and email confirmation
2. Reference Number: Note down the reference number for tracking
3. Profile Approval: Wait for NAPSA approval (2-3 business days)
4. Access Restoration: Begin using iCare features once approved

Troubleshooting Common Issues

• OTP Not Received: Check phone/email is registered correctly, request new OTP
• Account Not Found: Verify employer number accuracy, contact NAPSA support
• Email Verification Failed: Check spam folder, ensure email address is correct
• Profile Rejection: Review uploaded documents for clarity and completeness
• Method Confusion: Contact NAPSA if unsure about previous eNAPSA usage