KYC Update Guide Member Information

Accessing KYC Updates

1. Log in to your NAPSA iCare account at https://icare.napsa.co.zm
2. Click on "KYC Status" in your member dashboard
3. Click the "Verify" button to access update forms
4. Review your current information status

Bank Details Update

Updating your bank details ensures you receive benefit payments directly to your account:

Required Bank Information

• Bank Name: Select from the dropdown list of approved banks
• Branch Name: Specify the branch where your account is held
• Account Number: Your complete bank account number
• Swift Code: International bank identifier (if applicable)
• Account Holder Name: Must match your NAPSA registration name

Bank Update Process

1. Navigate to the "Bank Details" section in your KYC dashboard
2. Click "Update Bank Details" or "Add Bank Details" if none exist
3. Fill in all required bank information accurately
4. Upload supporting documentation (bank statement or confirmation letter)
5. Click "Save Changes" to submit for verification

Beneficiary Management

NAPSA allows you to designate beneficiaries who will receive benefits in case of death or incapacity:

Types of Beneficiaries

Adding Beneficiaries

1. Go to the "Beneficiaries" section in your KYC dashboard
2. Click "Add Beneficiary" to add a new person
3. Select the relationship type (spouse or child)
4. Enter complete personal details of the beneficiary
5. Upload required supporting documents
6. Assign benefit percentage (must total 100% across all beneficiaries)

Required Documents for Beneficiaries

• For Spouse: Marriage certificate and NRC copy
• For Children: Birth certificates and NRC copies (if applicable)
• All Documents: Must be clear, recent, and in PDF/PNG/JPG format

Editing or Removing Beneficiaries

1. Locate the beneficiary in your beneficiaries list
2. Click the "Edit" button to modify information
3. Click the "Remove" button to delete a beneficiary
4. Rebalance benefit percentages if needed
5. Submit changes for approval

Employment History Updates

Maintain accurate employment records to ensure proper contribution tracking:

Adding Missing Employers

1. Navigate to "Employment History" in your KYC dashboard
2. Click "Add Employer" to include a missing employer
3. Enter employer details (name, address, contact information)
4. Specify employment start and end dates
5. Indicate current employment status if applicable
6. Upload supporting documentation (employment letter, contract)

Updating Existing Employment Records

1. Find the employer record you want to update
2. Click "Edit" next to the employer entry
3. Modify incorrect information or dates
4. Check "Current Employer" box if this is your current job
5. Save changes and upload any additional documentation

Document Upload Requirements

Submission and Approval Process

1. Review all sections for completeness and accuracy
2. Click "Submit Changes" to send for review
3. Note your reference number for tracking
4. Receive SMS and email confirmation of submission
5. Wait for approval notification (typically 3-5 business days)
6. Check your email and SMS for approval confirmation

Post-Update Actions

• Verify that all updates are reflected in your profile
• Download updated member certificates if needed
• Keep copies of all submitted documents
• Regularly review and update information as circumstances change